Support

We're happy to help.

Something not working, or have a question about Counting On You? Email us at support@countingonyou.online and we'll get back to you.

How do I share a countdown?

Open a countdown and tap Share. Sharing needs a real account (Sign in with Apple or Google) — this keeps the countdown synced and lets you control who can see it. Once shared, anyone with the link sees the same countdown update live, whether or not they have the app.

Why do I need to sign in to share?

The app works fully without an account for countdowns you keep to yourself. Signing in is only required the moment you want a countdown to be shared and stay in sync across devices and other people — it's what lets us tell participants apart and keep the shared link working reliably.

How many shared countdowns can I have?

The free plan includes one active shared countdown at a time. If you want to share another, you can either un-share the current one (from its menu — this frees up your slot immediately) or upgrade to Pro for unlimited shared countdowns.

How do I restore my Pro purchase?

Go to Settings → Counting On You Pro → Restore Purchases. This works on any device signed in with the same Apple ID that made the original purchase.

How do I delete a countdown, or my account?

Swipe or open a countdown and choose Delete to remove it — this also removes it from our servers if it was shared. To delete your entire account, go to Settings → Delete Account. See our Privacy Policy for exactly what that removes.

Something looks wrong, or I found a bug

Please email support@countingonyou.online with what happened and, if you can, a screenshot — that helps us fix it faster.

See our Terms of Use and Privacy Policy for how the app and your data work.